Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are usually shipped on the same day they are placed.
Yes, you will receive an email with tracking information once your order is shipped.
Yes, we do, as long as it’s an available delivery option.
Customs delays can range from a few days to three weeks; please contact us if your order hasn’t arrived within seven days.
If you miss a delivery, you’ll receive instructions in a notification email for rescheduling or pickup.
Yes, registered airmail is available, requiring a signature upon delivery.
Orders are held at the post office for approximately four weeks before an attempted return.
You can change your shipping address at checkout before completing your order.
Please contact us if your order hasn’t arrived within seven days of placing the order.
No, we do not ship narcotics or controlled substances.
If you need to swap an item
Returns and Exchanges
Contact us, and we’ll arrange a refund or reshipment as needed.
Wait at least 30 days from the day your order was placed before requesting a refund.
Products must be sealed, unused, and within their expiry date to be eligible for a refund.
If a product was correctly shipped, it is not eligible for return.
Refunds are typically processed within 10 working days via the original payment method.
Refunds for Check or Money Order payments may take additional time, as they need to be sent by mail.
Credit card refund processing times are determined by the issuing bank, not us.
We’ll reship or refund lost orders reported within 8 weeks of shipment.
Refunds cannot be requested for orders reported beyond 8 weeks from shipment.
Orders placed with incorrect addresses are subject to our replacement policy.